SHIPPING
Dear customers, due to the current Movement Control Order, your parcel may take a little longer to arrive. We apologize for any inconvenience caused, and rest assured that we are doing our best to fulfill your orders as soon as possible! You may continue to track your parcel if you have received the tracking link via your email.
- We offer standard shipping for all orders made in ITX Lab PC Solution store.
- We use J&T Express with insured (applicable to full set pc build only).
- Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
- We use flat-rate shipping of RM 7.00 for orders below RM 300. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
- Free shipping is provided if the order (after discount, if applicable) is RM 300 and above.
- We do not deliver to P.O boxes.
- Orders will be processed and shipped once credit card authorization is received.
- You will not be billed for items purchased with a credit card until the items have shipped.
- International: We do not ship items purchased from this website to any other destination outside of Malaysia.
- Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
REFUND & CANCELLATION
Orders cannot be cancel once being shipped out. Cancellation only valid if product are unavailable and out of stocks.
To be eligible for returns and refunds, you should contact our sales representative team before delivery of your order. In case of product defective, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. If refund take place, the refund process will take 3-5 working days to you bank account.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by calling +6011-15110338 and we will help solve it.
You may fill up contact us form and we will contact you shortly.